If you are in the market for a new roof, it is important to know what to look for in a roofing company and what questions you should ask before hiring a roofing contractor. This will help protect you from fraud and additional charges for materials.
Here are eight questions to ask your roofing contractor before your hire them
1. Does the contractor have proper and adequate insurance?
Ask for a copy of their insurance certificate prior to signing any agreement. Never allow roofers to climb on your roof without proof of insurance beforehand. If they happen to fall you could be held responsible for injuries. Asking for proof of insurance shouldn’t be a problem at all because responsible roofing contractors will have both General Liability and Workers Compensation insurance as required by the state. Terrell’s
2. Is the contractor properly licensed and bonded?
Any reputable contractor will be registered with the Oklahoma Secretary of State, and also have a current business license for our county. Some jobs require a building permit and the contractor should be in a position to provide this when necessary. For large residential and all commercial jobs, a performance bond is often required. The contractor should be able to provide this information as well.
3. Does the contractor have a policy of conducting background and drug tests on its employees?
This is now becoming a standard in many cities before allowing a worker to go to a customer’s home.
4. Is the contractor asking for any deposits or money up front?
If a contractor cannot afford to provide materials upfront, they are not likely to have the capital or credit cover warranty issues. If you have already paid your contractor upfront in full, you have very little leverage for the job to be completed to your satisfaction. Plus, the “money up front” scam is very common in the roofing business.
5. Does the contractor have an office and is it local?
If your roofing contractor operates out of a pickup truck and only has a cell phone, you cannot guarantee that they will be reachable in the future should your roof have an issue. A local office in your area demonstrates stability and a commitment to the community.
6. Does the contractor have references that verify both their work and professionalism?
A reputable company will have an extensive list of past clients and allow you to contact them on your own. They should also be able to provide you with job site addresses so that you can drive by and inspect their work independently.
When talking with references, be sure to ask if there were any problems on the job and how the contractor helped resolve them. Having an issue is not uncommon and even the best companies may encounter them, but it is important to recognize how a company handles difficulties and customer satisfaction. Did the customer feel they were well treated? Would they recommend the contractor to family and friends?
7. Does the company have a website? Where else can you find out about them?
The internet has made company research much easier. You can learn almost everything you need to know by doing simple research online like checking directories, customer reviews and closely reviewing the company’s website before making your decision.
8. What warranty on materials or workmanship is offered?
All manufacturers of roofing materials offer a warranty on their products. Can your contractor provide this for your review? What additional warranties or guarantees are offered by the contractor? This is indicative of the fact that the contractor has put fourth effort and expenses, to show customers they take pride in their work.
Don’t take an unnecessary risk by choosing the wrong contractor. Ask these eight questions of anyone you might consider working on your home. At Terrell’s we have more than 40 years of successfully working with Oklahoma City area homeowners. Our warranty is for 30 years and we stand behind every job. Call us today
for more information!